Privacy • Photos • AI Tools • Data Use

Privacy Policy – Absolute Repair LLC (Greensburg, PA)

This Privacy Policy explains how Absolute Repair LLC collects, uses, stores, and protects information when you visit our website, text or message us, send photos, request an estimate, schedule services, or make a payment in Greensburg, Pennsylvania and surrounding areas of Westmoreland County.

We use AI-assisted photo tools to help generate estimates based on the images and information you choose to share with us. We respect that your home and your information are personal, and we treat them with common-sense privacy and security in mind.

By using our website, texting or messaging us, sending photos, or using our services, you agree to this Privacy Policy and to our Terms & Conditions, Refund & Cancellation Policy, Warranty Policy, Payment Plan Policy, and Legal / Disclaimers.

Important: This Privacy Policy is for information only and is not legal advice. If you have legal questions about privacy rights, you should consult a licensed attorney.

1. Information We Collect

We collect information in a few basic ways when you use our website or services. The exact information we receive depends on what you choose to share with us.

1.1 Information You Provide Directly

When you contact Absolute Repair LLC, you may provide:

• Contact details: name, phone number, email address, service address.
• Project details: descriptions of the work you want done, questions, preferences, priorities.
• Photos & videos: images and clips of damaged areas, rooms, floors, junk, appliances, etc.
• Scheduling information: preferred dates, time windows, special access notes.
• Payment details: when you pay via Cash App or other methods, we may see info included with your payment (name, handle, memo).
• Messages: SMS text messages, chat conversations, or email communication you send.

1.2 Information Collected Automatically (Website)

When you visit our website, basic technical information may be collected automatically by the platform or hosting provider, such as:

• IP address and approximate location (city/region level)
• Device type, browser type, and basic system info
• Pages viewed, time on site, and referral sources

We use this type of information mainly to understand how people use the site (traffic and performance), not to personally track individuals.

2. How We Use Your Information

We use the information you share with us mainly to serve you as a customer and to legally operate a handyman and home-services business.

2.1 Providing Estimates & Services

• To create AI-assisted photo estimates based on your photos and project description.
• To prepare written scopes of work, invoices, and payment plan agreements.
• To schedule appointments, confirm arrival windows, and coordinate any follow-ups.
• To keep internal job records, before/after documentation, and warranty information.

2.2 Communication & Customer Service

• To respond to your questions through text, phone, or email.
• To send appointment confirmations, reminders, or reschedule messages.
• To share important policy updates related to jobs you already have scheduled.

2.3 Business Operations & Legal Protection

• To maintain internal records for accounting, taxes, and basic business operations.
• To document work performed in case of disputes, warranty questions, or insurance matters.
• To comply with any legal obligations we may have under Pennsylvania or federal law.

2.4 Improving Services & Website

• To understand which services are most requested and how to focus our work.
• To improve how we explain services, policies, and pricing on the website.
• To review performance of AI tools and refine our estimating process over time.

We do not sell your personal information or photos to data brokers or unrelated third parties.

3. AI Tools & Photo Processing

Absolute Repair LLC uses AI tools alongside real-world experience to review your photos and help generate estimates. This may include:

• Estimating sizes, areas, and approximate quantities from images.
• Highlighting damage, stains, or problem areas for closer review.
• Suggesting possible scopes of work that a human then reviews and adjusts.

When you send photos or videos, you understand and consent that:

• Your images may be uploaded or processed through secure AI-related services we use to support our business.
• Those tools are used for estimating and service planning, not for unrelated advertising or sale to data brokers.
• AI suggestions are reviewed and interpreted by a human and do not replace in-person judgment.

If you do not want us to use AI tools on your photos, let us know when you contact us. We can discuss options, but it may limit how detailed our remote estimates can be.

4. Cookies & Website Technology

Our website may use cookies or similar technologies provided by the hosting platform or third-party tools (for example, analytics or embedded forms).

These tools may:

• Remember basic preferences (for example, language or layout settings).
• Measure anonymous traffic statistics (which pages are visited and how often).
• Help keep the site secure and functioning properly.

You can usually control cookie settings through your browser. Disabling cookies may affect how some parts of the website function, but basic info about our services should still be accessible.

5. How We Store & Protect Information

We use reasonable measures to protect the information we collect, recognizing that we are a small local business and not a large corporation.

• Contact details, photos, and job records may be stored in secure devices, cloud services, or systems we use for scheduling, messages, and files.
• Access to business accounts is limited to people who reasonably need access to do their work.
• We try to keep software and devices reasonably up to date for security.

No website, phone, or app platform can be guaranteed 100% secure. We cannot promise perfect security, but we take common-sense steps to protect customer information and will act reasonably if an issue is discovered.

6. How Long We Keep Your Information

We keep information for as long as it is reasonably useful for business, legal, and record-keeping purposes. This may include:

• Job records and photos maintained for reference on future projects, warranty questions, or disputes.
• Payment history kept for accounting, taxes, and financial records.
• Contact details stored so we know who our ongoing and repeat customers are.

If you are a customer, it often helps both you and us if we can look back and see what was done at your property in previous visits.

7. When We Share Information

We do not sell your personal information to data brokers or unrelated marketing companies. We may share or disclose information in limited situations, such as:

• With service providers we use to run our business (for example, website hosting, scheduling tools, secure cloud storage, or AI estimate platforms).
• With third-party helpers or subcontractors who are part of performing your job, if they need to see relevant photos or information to do their work.
• To comply with law, such as responding to valid legal requests, court orders, or government inquiries.
• To protect our rights or the safety of customers, workers, or the public if there is a dispute, fraud, or safety concern.

If we ever need to share photos or information for a purpose beyond what you would reasonably expect (such as public marketing), we will ask for permission when practical.

8. Marketing, Testimonials & Reviews

We may ask you if you would like to provide a review or testimonial after services are completed. If you choose to share one, we may display your comments (and possibly first name or initials and general location) on our website or in marketing materials.

For before/after photos:

• We may ask your permission before using photos that clearly show your property in recognizable ways.
• We may crop or blur identifying details in some cases to protect privacy.
• You can ask us not to use your images publicly, and we will respect reasonable requests.

You are never required to leave a review or allow public photos as a condition of receiving service.

9. Your Choices & Rights

We want you to feel comfortable with how your information is used. Depending on your situation, you may:

• Update your details – If your phone number, email, or address changes, you can contact us to update our records.
• Ask questions – You can always ask how we are using information related to your account or job.
• Request that we limit use of certain photos – For example, asking us not to use images publicly.
• Request deletion where reasonable – In some cases, we can delete certain photos or contact records, unless we are required to keep them for legal, tax, or business reasons.

To make a privacy-related request, contact us by text or phone. We may need to verify your identity before making changes, especially if the request involves sensitive information.

10. Children’s Privacy

Our website and services are aimed at adult property owners or renters arranging home services. We do not intentionally collect personal information directly from children.

If you believe a child has provided personal information to us without an adult being involved, please contact us so we can review and address the situation.

11. Third-Party Services & Links

Our website and messages may contain links to external sites, apps, or services (for example, Cash App or other business tools). We do not control how those third parties handle privacy.

• When you click a third-party link, you are leaving our website and entering their environment.
• Their own privacy policies, terms of use, and security practices apply, not ours.
• We recommend reading the privacy policies of any external services you use for payments, messaging, or file storage.

For example, by using Cash App, you also agree to Cash App’s own terms and privacy policy.

12. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our services, tools, or legal requirements. When we make changes, we will update the content on this page.

Your continued use of our website or services after updates are posted means you accept the revised policy. You are encouraged to review this page periodically to stay informed.

13. Contact Us About Privacy

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your information, you can contact us directly:

• Business: Absolute Repair LLC
• Location: Greensburg, Pennsylvania (Westmoreland County)
• Phone / Text: 878-786-0091

We Take Your Privacy Seriously – And Explain It in Plain Language

Absolute Repair LLC uses your information to serve you as a customer, not to exploit it. If anything about this Privacy Policy is unclear or if you want us to review how your data or photos are being used, please reach out before or after your job and we will respond in writing.

Phone / Text: 878-786-0091 • Service Area: Greensburg, PA & Westmoreland County